Pawza Support
The developer who builds Pawza reads and answers every message about it. Common questions and useful links are below the contact details.
Contact support
For a problem, a question, or feedback, email:
Please include:
- Pawza version (shown in the app’s settings or on its App Store page)
- Device model
- iOS / iPadOS version
- What you expected to happen, and what happened instead
Before you email
- Update to the latest version from the App Store; many fixes ship there first.
- If you subscribed to a paid tier, you can manage or cancel it in Settings → your name → Subscriptions on iPhone or iPad, or in the App Store app on Mac.
- Refunds for App Store purchases are handled by Apple at reportaproblem.apple.com.
- Pawza has no sign-up and no Lagerland account, so there is no password to reset or account to recover.
Common Pawza questions
Can I import years of old vet records at once?
Yes. Import past records takes one PDF of up to 100 MB, reads every page, and splits it into visits by date. With Apple Intelligence it also pulls out the vet, vaccines, medications, and weights per visit; without it, you fill in the details. You merge, split, or discard visits and save once. Your first import is free and does not use up a scan; later imports need Pro. On iOS 26, long files continue in the background.
Is my pet's data private?
Yes. Pawza needs no account, has no server of its own, and carries no ads or analytics. Records are stored on your device. If you sign in to iCloud, they sync through your own private iCloud between your iPhone and iPad, and Lagerland Apps cannot read them. Scanning and records import run on the device, and imported photos are stripped of location and EXIF data.
Does Pawza work without an internet connection?
Yes. Logging, records, scanning, reminders, widgets, and PDFs all work offline. Pawza needs a connection only for iCloud sync and for purchases.
Can I track more than one pet?
The free plan covers one pet; Pawza Pro removes the limit. Each pet gets its own dashboard, and the Up next and The pack widgets show reminders and the last meal and walk for all of them. Archived pets keep their history.
Does Pawza work on iPad?
Yes. Pawza is one universal app for iPhone and iPad, and on iPad the Pets tab becomes a two-column view with the list beside the dashboard. Your records sync between the two through your own iCloud. Pawza requires iOS 17.6 or later and has no Mac, Apple Watch, or Android version.
Which vaccinations and treatments can I track in Pawza?
Whatever your vet gives. Each vaccine keeps the date given, the next due date, the lot number, and notes, and can remind you on the due day. Medication courses keep the dose, a repeating dose reminder, and the dose history. Because you enter the names your vet uses, or scan them from the certificate, Pawza works with any country's schedule: rabies, DHPP, Bordetella, and leptospirosis for dogs, FVRCP and FeLV for cats, or a rabbit's or horse's own vaccines.
More answers: all Pawza questions.
Useful links
- Pawza: features, pricing and screenshots
- Pawza privacy policy: what the app stores and where
- Transparency report: every Lagerland app’s tracking, SDKs and network calls, field by field
- Pawza on the App Store