Observa Support
The developer who builds Observa reads and answers every message about it. Common questions and useful links are below the contact details.
Contact support
For a problem, a question, or feedback, email:
Please include:
- Observa version (shown in the app’s settings or on its App Store page)
- Device model
- iOS / iPadOS / watchOS version
- What you expected to happen, and what happened instead
Before you email
- Update to the latest version from the App Store; many fixes ship there first.
- If you subscribed to a paid tier, you can manage or cancel it in Settings → your name → Subscriptions on iPhone or iPad, or in the App Store app on Mac.
- Refunds for App Store purchases are handled by Apple at reportaproblem.apple.com.
- Observa has no sign-up and no Lagerland account, so there is no password to reset or account to recover.
Common Observa questions
Does Observa work with Apple Watch?
Yes, in two ways. Observa reads what your Apple Watch saves to Apple Health, such as sleep stages, heart rate, HRV, resting heart rate, blood oxygen, and workouts. It also has its own Apple Watch app for watchOS 10 or later, with Readiness, the training call, "Why this score?", a morning check-in, water logging, and workout recording, plus complications for your watch face. The Watch app runs on its own.
Do I need an Apple Watch?
Observa reads Apple Health, whichever device or app saved the data there. An Apple Watch is recommended, because sleep stages, HRV, blood oxygen, ECG, and VO₂ max only appear when a device records them.
How does Observa handle HRV and ECG data?
Apple Health records heart rate variability as SDNN, and that is the HRV Observa shows: your daily value against your own baseline, with 7 days of trend free and 30, 90, or 365 days with Pro. HRV also feeds 25% of your Readiness score. With Pro, the ECG card shows your latest ECG recording with its waveform and the classification history from Apple Health. Observa displays what Apple Health recorded; it does not detect or diagnose any condition.
Does Observa upload my health data?
No. Your health data is processed and stored on your device. Observa works without an account or servers and carries no analytics or third-party SDKs. The app makes no network calls of its own; only purchases and the links you open use the internet. Your data is never shared with anyone, Lagerland Apps included.
Does Observa sync between devices or export my data?
No. There is no account and no iCloud sync, so Observa's data lives on the device. The Apple Watch app keeps in step with your iPhone directly. The only export is a workout report: free users can share one a month as a PNG with a watermark, and Pro shares unlimited reports as PNG or PDF without one. A Pro purchase restores through Restore Purchases in Settings.
Which iPhone, iPad, and Apple Watch does Observa need?
Observa needs iOS 17.6 or later on iPhone or iPad, and the Apple Watch app needs watchOS 10 or later. The full-page widgets need iOS 27. There is no Mac or Android version, and on iPhone the app runs in portrait.
More answers: all Observa questions.
Useful links
- Observa: features, pricing and screenshots
- Observa privacy policy: what the app stores and where
- Transparency report: every Lagerland app’s tracking, SDKs and network calls, field by field
- Observa on the App Store